Frequently Asked Questions
Elevate your business with Canada’s best virtual assistants
- What Most Client Ask?
Frequently Asked Questions
Our platform connects you with experienced virtual assistants and freelancers who are ready to support your business—on-demand. Whether you're looking for help on a one-time project or ongoing support, our talent pool covers everything from admin and executive assistance to reception, content writing, web development, and marketing.
Big or small, one-off or recurring, individual or team-based—whatever your needs, we have professionals ready to help your Canadian business thrive.
ou can access some services for free or through a plan. For our vetted assistants, we charge a 15% fee on one-time jobs and 12% for ongoing monthly work—depending on total billing.
Employers can find talent on our platform completely free.
Start by clearly outlining your project. Define your goals, deliverables, required skills, and preferred timeline. The more specific and detailed you are, the easier it will be to attract the right candidates.
By thoughtfully describing your needs, you’ll help virtual assistants and freelancers craft accurate proposals. Once you're ready, post your job—EDV Virtual Assistant will automatically alert suitable matches. You can also browse the marketplace, message qualified professionals directly, or invite them to apply.
Most of our assistants and freelancers are reliable and meet expectations, but if anything goes wrong, we've got your back. If a dispute comes up, we’re here to help sort it out or step in with arbitration if needed.
You have the flexibility to communicate through calls, emails, messaging, or video conferencing.
For long-term hourly projects, you can easily monitor your virtual assistant’s performance through detailed weekly reports.
Each assistant maintains a work diary that logs time down to the minute, complete with task descriptions. Our system also tracks keystrokes and captures periodic screenshots during tracked hours, providing full transparency into billable time.
For fixed-price projects, you and your assistant will agree on clear milestones.
Once a milestone is completed, you’ll have the opportunity to review the work and release payment only when you're fully satisfied with the results.
Pricing is set between you and your virtual assistant or freelancer based on your project scope and budget. EDV Virtual Assistant ensures a smooth and secure payment process, accepting Interac E-transfer and Direct deposit.
Hourly projects are billed automatically through our system, with payments processed weekly, monthly, or based on the project duration.
Fixed-price projects use a secure escrow system, with payments released upon completion of agreed milestones.
Absolutely. Invoices are automatically generated for all payments and can be emailed, downloaded, or printed for your records.
After signing up, you can either use our smart matching service to connect with top virtual assistants or post a job, review applicants, chat or video interview them, and hire the one that fits best.
